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11 marketing and communications acronyms you should know

Acronyms can be perplexing, especially for those new to the marketing and communications industry. I usually teach my students (hey, did you know I’m a teacher?) the most common acronyms and terms each semester, but then I thought maybe you, dear reader, would like to know some as well. 


This is not an exhaustive list, but these are some of the acronyms you’re likely to hear in a meeting. I suggest bookmarking this blog post so you can nod, smile, and then quickly check to see what on earth your boss was asking about. 😉



A close up of Liz's hands, typing on her computer. She has green fingernails and her watch band is yellow. Her phone sits next to the keyboard.
Do you think I have a future as a hand model?

SEO (Search Engine Optimization)

SEO is the process of optimizing a website to increase its visibility when people search for products or services related to your business on Google and other search engines. The higher the visibility of your pages in search results, the more likely you are to garner attention and attract prospective and existing customers to your business. We can also apply SEO tactics to social media.


PPC (Pay-Per-Click)

PPC is an online advertising model in which advertisers pay a fee each time one of their ads is clicked. Essentially, it’s a way of buying visits to your site rather than attempting to “earn” those visits organically. Google Ads is one of the most popular PPC advertising options.


CPC (Cost Per Click)

CPC is the amount paid by an advertiser to search engines and other Internet publishers for a single click on their advertisement, which directs one visitor to the advertiser's website. It's a big metric in online advertising.


CTR (Click-Through Rate)

CTR measures the ratio of users who click on a specific link to the number of total users who view a page, email, or ad. It is used to gauge the success of an online advertising campaign for a particular website as well as the effectiveness of email campaigns.


ROI (Return on Investment)

ROI is a performance measure used to evaluate the efficiency or profitability of an investment or compare the efficiency of several different investments. In marketing, ROI helps understand the return attributed to advertising or marketing campaigns. This is often about finances, but you can also consider the ROI of your time.


KPI (Key Performance Indicator)

KPIs are quantifiable measures used to evaluate the success of something - an organization, employee, or campaign. In marketing and communications, common KPIs include metrics like engagement rate, conversion rate, reach, or click-through rate.


CRM (Customer Relationship Management)

CRM is a technology for managing all your company's relationships and interactions with current and potential customers. It helps businesses stay connected to customers, streamline processes, and improve profitability.


SMM (Social Media Marketing)

SMM refers to the use of social media platforms to promote a product or service. It involves creating content that is tailored to the context of each social media platform to drive user engagement.


UX/UI (User Experience/User Interface)

UX refers to the user experience design, focusing on the overall feel of the experience, while UI refers to user interface design, focusing on how users interact with the elements on a screen. Both are huge for creating digital products that are not only functional but also enjoyable for users.


B2B (Business to Business)

B2B refers to a situation where one business makes a commercial transaction with another. This typically occurs when a business is sourcing materials for its production process, providing services to other businesses, or reselling goods and services produced by others. Salesforce and IBM are two really popular companies that operate in the B2B world.


B2C (Business to Consumer)

B2C refers to the process of selling products and services directly between a business and consumers, who are the end-users of its products or services. Most companies that sell directly to consumers can be referred to as B2C. Apple and Coca-Cola are examples of B2C companies.


Understanding these acronyms is just the beginning. As you dive deeper into the world of marketing and communications, you'll encounter many more. 


Need help with your digital marketing and communications efforts? That's my bread and butter. Let's chat!


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